Review Alerts
Know within minutes when a review lands, especially the ones that need a fast response.
Review alerts tell the person who can act, within minutes of a review appearing, wherever they already work. You choose which ratings and which locations raise an alert.
What it does
The window in which a reply can change what a reviewer does next is short, often a matter of days. Finding a one star a week after it was posted means that window has closed. The reviewer has moved on, and the reply you write is a record rather than a recovery.
Worse, by then it has been read. Every prospective customer who looked at the profile during that week saw an unanswered complaint sitting at the top. That is the single most damaging state a profile can be in. The cost is not the review, it is the days it sat there alone.
Alerts take away the dependency on somebody checking. When a review lands that matches the rules you set, the person who can act is told within minutes, wherever they work. Email, Slack, or anything connected through Zapier.
The discipline is filtering. Alert on everything and the channel gets muted within a fortnight, after which you are worse off than before you set it up. Alert on what needs a same day answer and people keep reading it.
Everything you get
Alerts within minutes
Not at the next report. Minutes is what makes a same day reply realistic.
Filter by rating
Alert on everything under four stars and leave the rest for the queue.
Route per location
The manager for that site gets told, rather than one central inbox nobody owns.
Where your team works
Email, Slack, or anything reachable through Zapier. Not another dashboard to check.
Keyword triggers
Alert when a review mentions particular words, whatever the rating attached to it.
Escalation
If nobody answers within your window, tell somebody else.
Quiet hours
Hold non urgent alerts outside working hours so the channel stays readable.
Delivery visible
See what was sent and what failed, because a broken alert looks exactly like a quiet week.
Per location on and off
Switch alerting per site without taking the whole thing apart.
From setup to first result
- 1
Decide what needs a same day answer
Usually anything under four stars. Start there and keep it tight.
- 2
Pick who gets told
The person who can actually reply. Alerting somebody with no authority just adds a step.
- 3
Choose the channel
Wherever they already work. Another dashboard is another thing nobody opens.
- 4
Route per location
A manager should get their own site, not the whole estate.
- 5
Set an escalation window
If nobody has answered in a day, tell somebody else.
- 6
Add quiet hours
So the channel stays readable and people do not mute it.
- 7
Check delivery after a week
A connection that stopped looks exactly like a fortnight with no bad reviews.
What changes when you use it
- Alerting on every review
- One central inbox for every site
- Alerting somebody who cannot reply
- No escalation
- Assuming alerts still work
- The reply window is days, not weeks
- An unanswered complaint is read by everyone
- Nobody checks a dashboard daily
- Filtering keeps it alive
- The right person matters more than the fast alert
The reply window is days, not weeks
A fast reply can change what the reviewer does next. A slow one is documentation.
An unanswered complaint is read by everyone
Every prospect who visits during those days sees it at the top with no response.
Nobody checks a dashboard daily
Alerts work because they arrive where people already are, not because people become more diligent.
Filtering keeps it alive
An unfiltered feed is muted within a fortnight, and then you have less than before.
The right person matters more than the fast alert
Telling somebody who cannot reply just moves the delay one step along.
Silent failure is the real risk
A broken connection and a quiet fortnight look identical. Only checking delivery tells them apart.
What it measures
- Alerts sent by rating
- Time from review to alert
- Time from alert to reply
- Alerts that escalated
- Deliveries that failed
- Alerts per location
Reports you can send
Every output can be exported and carries your branding, never ours.
Alert feed
What was sent, for which location and when.
Rule set
Which ratings and keywords raise an alert.
Routing map
Which site tells which person.
Escalation log
What went unanswered and who was told next.
Delivery report
What arrived and what failed.
Response time report
How long reviews wait once an alert goes out.
Who this is built for
Hear about a client one star before the client does.
Tell the branch manager, not head office.
Route locally while head office watches response time.
Know today, not at the end of the month.
Get more out of it
- Alert on anything under four stars and leave the rest for the queue.
- Send it to the person who can reply, not to whoever is senior.
- Use the channel they already work in.
- Route per location so a manager is not reading forty sites.
- Set an escalation window so nothing stalls quietly.
- Check delivery. A broken alert looks exactly like a quiet fortnight.
Alerting on every review
The channel gets muted within a fortnight and then you have less visibility than before you started.
One central inbox for every site
It becomes background noise, and the manager who could have fixed it never sees it.
Alerting somebody who cannot reply
It just adds a step to a process where speed is the entire point.
No escalation
A review nobody picked up sits exactly as long as one nobody was told about.
Assuming alerts still work
A connection that quietly stopped is indistinguishable from a good fortnight.
By hand, or with this
| Doing it manually | With Review Alerts |
|---|---|
| Found at the monthly report | Told within minutes |
| A dashboard nobody opens daily | An alert in the tool they already use |
| Everything, unfiltered | Only what needs a same day answer |
| One inbox for the whole estate | Routed to the manager for that site |
| Stalled reviews nobody chases | Escalation after your window |
| Assume it is working | Delivery visible |
- Decide what needs a same day answer
- Pick the person who can actually reply
- Choose the channel they already work in
- Route alerts per location
- Set an escalation window
- Add quiet hours
- Check delivery after the first week
One of 42 tools on the same plan
Every tool below is on the same plan at the same price. Nothing here is an extra, an upgrade or a separate subscription.
Rank & Visibility
Manage Profiles
Posts & Automation
Reviews & Reputation
Reports & White-Label
Questions people ask
How fast will I know?
Within minutes of the review appearing, which is what makes a same day reply realistic.
Which reviews should raise an alert?
Anything under four stars, plus any review mentioning words you care about. Alerting on everything gets the channel muted.
Where do alerts go?
Email, Slack, or anything connected through Zapier. The point is that they arrive where the team already works rather than in another dashboard.
Why does speed matter so much?
The window where a reply can change what the reviewer does next is a matter of days. It also stops every prospect that week seeing an unanswered complaint at the top of your profile.
What if nobody answers?
Escalation. If the review is still unanswered after your window, somebody else gets told.
Should every location alert the same person?
No. Route per location. A central inbox carrying forty sites becomes background noise and the person who could fix it never sees it.
How do I know alerts are still arriving?
Check delivery. A connection that quietly stopped looks exactly like a fortnight with no bad reviews.
Every tool. One price. Nothing extra to buy.
$5.33 per location per month gets you Review Alerts and the other 41 tools.